Privacy & cookies

This policy describes how Narrella (Narrella, we, us) handles personal information collected through this website. It covers the website inquiry and onboarding-request process. Separate terms and privacy notices may apply to a commissioned service or the Narrella application.

Information we collect

When you submit the request form, we collect your name, email, organization if provided, the types and number of subjects you want to analyze, the tools you use, your requested frequency, your initial interest in the platform, a sample, or a general inquiry, and any brief you choose to provide. We also record the submission time, request status, and applicable privacy-policy version. We retain both the email address received with your first accepted request and a normalized address created by trimming surrounding spaces, converting to lowercase, and removing any plus tag before the @ sign. The normalized address identifies your request; later submissions with the same normalized address do not replace its information. Please do not include confidential client files, sensitive personal information, or credentials in this form.

Our hosting and security providers may process technical information such as IP addresses, browser information, request times, and security signals to deliver the site and prevent abuse. The request application does not store your Turnstile verification token or IP address in the lead record.

How we use information

We use inquiry information to review requests, respond to you, assess whether our service fits your needs, arrange onboarding manually, and manage the related correspondence. We use technical information to operate and protect the website, investigate faults, and prevent misuse. Submitting a request does not create an account or subscribe you to a marketing newsletter.

Service providers and disclosure

We do not sell your personal information or share it for third-party advertising. Authorized team members may access it to review and respond to your request. We use Google Firebase and Google Cloud for hosting and storage, and Google Analytics to measure how the website is used. Cloudflare Turnstile processes security signals for bot verification when you use the form. These providers process information to perform their services.

We may disclose information when required by applicable law or when reasonably necessary to protect legal rights, security, or people. We do not provide your inquiry details to unrelated advertisers or data brokers.

Cookies and similar technologies

This site does not use advertising cookies or behavioral advertising trackers, and it does not share analytics data for advertising. Essential hosting and security technologies may use cookies, local browser mechanisms, or similar signals where needed to operate the site or prevent abuse. Cloudflare's security processing is described in its Turnstile Privacy Addendum.

We use Google Analytics to understand which pages are read and how visitors move through the site. It records information such as pages viewed, referring sites, approximate location, device and browser type, and may set first-party cookies (named _ga) for that purpose. Google Analytics does not receive the contents of the request form. Advertising features are disabled. For visitors in the European Economic Area, the United Kingdom and Switzerland, analytics cookies are off by default and Google receives only cookieless measurements. Google's processing is described in How Google uses information from sites that use its services. You can block or delete these cookies through your browser or use the Google Analytics opt-out add-on; blocking essential security technology may prevent form submission.

We load Google Analytics and Ahrefs Web Analytics through Google Tag Manager. Ahrefs Web Analytics counts pages viewed and referring sites so we can see how visitors find the site. Ahrefs states that it sets no cookies for this measurement. Its processing is described in the Ahrefs privacy policy.

Retention and protection

We retain request information for as long as reasonably needed to review the request, conduct related correspondence, and meet applicable legal obligations. You may ask us to delete information that is no longer needed. Authorized personnel manage retention and deletion; form submission does not create a public profile.

We restrict browser access to stored requests and use server-side controls to validate submissions. Database audit logs may contain the normalized email address in the request record's path. These logs have restricted access and are retained for 30 days. No internet service can promise absolute security. Hosting or support may involve processing outside your location, including in the United States.

Your choices and requests

Depending on applicable law, you may have rights to request access, correction, deletion, or limits on the use of your information. We may need to verify a requester's identity before acting. You may also raise a concern with the relevant privacy authority. We do not discriminate against individuals for exercising applicable privacy rights.

Children

This website and its services are intended for professional use, not children under 18. We do not knowingly solicit personal information from children. Contact us if you believe a child has submitted information that should be removed.

Changes and contact

We may update this policy as the website or our practices change. The date above identifies the current version. Use the Contact page to contact Narrella about privacy, access or deletion requests, or these website terms.